Skills and knowledge of handling front office ( reception ) operations, administrative tasks & customer inquiries.
Front Office Management Course Details
This Front Office Management course is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in front office management roles. This course offers a detailed exploration of the key aspects of front office operations and focuses on developing the essential skills required to provide exceptional customer service and ensure smooth and efficient daily operations.
Throughout the program, participants will engage in theoretical learning, practical exercises, and hands-on training to acquire a well-rounded understanding of front office management. They will learn from experienced instructors and industry professionals who will guide them through various topics and provide real-world insights.
Learning Outcomes
Demonstrate proficiency in managing guest reservations, check-in, and check-out procedures efficiently.
Apply effective communication and customer service skills to provide a positive and welcoming experience for guests.
Develop skills in handling guest inquiries, complaints, and requests with professionalism and problem-solving abilities.
Coordinate and communicate effectively with other departments to ensure smooth operations and guest satisfaction.
*Demonstrate knowledge of safety and security procedures, including emergency protocols and handling guest incidents.*
Implement effective strategies for upselling rooms, amenities, and services to maximize revenue generation.
Analyze and evaluate front office operations & implement strategies for enhanced efficiency and guest experience.
